Agenda

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12:00 - 13:00 | Arrival, Registration & Lunch

Arrive and register at the Tobacco Theatre, followed by a complimentary lunch provided by HICX.

12:00 - 13:00 | Lunch

Enjoy a complimentary lunch provided by HICX.

13:00 - 13:15 | Welcome & Intro

Anthony Payne, CMO, HICX

Opening our second Supplier Experience Live event, Anthony Payne, who will be our guide throughout the afternoon, gives us an introduction into the world of supplier experience – the market developments that led us here, and how it has evolved and given rise to a strong community of evangelists who have placed this topic firmly on the agenda.

13:15 - 14:00 | Opening Keynote

Dr Elouise Epstein, Kearney

We’re excited to welcome Dr Elouise Epstein back as our first keynote speaker.

As global enterprises encounter one unexpected disruption after another, supply chain management has gone from understudy to the leading actor. However, whether supply chains—and supply chains themselves—are ready for their new starring role is the key question.

Most global supply chains were designed and built decades ago. They remain lumbering monoliths designed to maximize cost savings at the expense of resilience, efficiency, and security. More importantly, they are not digital; instead, they are running on technology from the 1990s, spreadsheets, and human grit.

Redesigning them is imperative for organizations that want to thrive in this new era. To do so, supply chain leaders need digital expertise and AI fluency. They must become digitally savvy superstars prepared to perform on a global stage. But how?

14:00 - 15:00 | Sustainability, Carbon Reduction & the Supplier Experience

Alexandra Tarmo, VP Procurement Center of Excellence at Kenvue

Marc Munier, CEO & Founder DitchCarbon

Oliver Hurrey, Founder at Galvanised

In response to ever increasing environmental expectations, many businesses are taking action to reduce their carbon footprint and adopt more sustainable practices and ways of working. ESG management has shifted high up the agenda for almost all organizations.

However, only by making business decisions ‘climate conscious’ will it be possible to drive down emissions fast enough, but to do this requires more data than ever – and suppliers are already inundated with surveys and information requests that require more administration work than many can handle.

In this session, we’re joined by experts and practitioners Alexandra Tarmo, VP Procurement Center of Excellence at Kenvue and Marc Munier, CEO & Founder DitchCarbon, as Oliver Hurrey, Founder at Galvanised, hosts a wide ranging discussion on this topic and how to overcome some of the challenges, including:

What are some of the most recent trends in this area and what do they mean for overall ESG management?
Why has this become so important and how urgent is it?
How can the need for data be satisfied, what approaches are there, and what can we learn from best practice?
What does it mean for suppliers and how we work with them? Are there examples of the right and wrong ways to approach this?
What mutual opportunities are present and how can these be realized?

15:00 - 15:30 | Coffee Break

Help yourself to some complimentary refreshments before the next session.

15:30 - 16:00 | Collaborate for Success: NSG Pilkington & the Supplier Experience

John Wilgar, Chief Procurement Officer at NSG Pilkington

A collaborative approach to supplier relationships is at the core of NSG Pilkington’s ‘E-prism’ project. From removing friction from day-to-day operational activity, to developing tools for planning and collaboration, NSG is committed to improving the supplier experience.

In this session, John Wilgar, Chief Procurement Office for NSG Pilkington will provide an overview of the E-prism project and share his insights on the importance of supplier collaboration and supplier experience in the manufacturing sector.

16:00 - 16:30 | The Power of Supplier Marketing: Unlocking Mutual Success with Suppliers

Duncan Clark, Director of Product Marketing, HICX

It is clear that today’s Supply Chain and Procurement is about much more than just finding cost savings and delivering efficiencies. In the past few years in particular, building long-lasting relationships with all stakeholders, both inside and outside the business, and especially with suppliers, has become absolutely crucial.

As such, leading organizations are continuously exploring ways in which to better engage with and collaborate with their supplier base. This renewed focus has led to the green shoots of a new, emerging discipline within the realm of Supplier Experience Management (SXM): Supplier Marketing.

But what is ‘supplier marketing’ in this context? How is it shaping up as a new discipline and, more importantly, for which business use cases is it most applicable?

In this session, we answer some key questions, including:

What are the underlying principles of supplier marketing?
How can these be used to improve supplier adoption and supplier engagement?
What does success look like from a supplier marketing perspective?

16:30 - 17:15 | How Johnson & Johnson Drive Business Value With Supplier Process Orchestration

Laurens Van Den Bovenkamp, Senior Director Supply Chain at Johnson and Johnson

Marc Bengio, Sr. Director - Head of Technology Enterprise Procurement at Johnson & Johnson

Ranked 5th in Gartner’s 2024 “Supply Chain Top 25”, Johnson & Johnson is the world’s largest and most diversified healthcare products company. In this in-depth conversation with Laurens Van Den Bovenkamp, Senior Director Supply Chain and Marc Bengio, Senior Director, Head of Technology Enterprise Procurement at Johnson & Johnson, we’ll discuss the J&J supplier digital collaboration project, a wide-ranging and multi-stage initiative to orchestrate all supplier-facing activity via a single low-code / no-code platform. The session will cover:

Why J&J decided to adopt a single platform for supplier process orchestration;
How the platform works with the broader J&J supply chain and procurement technology stack, including ERP and P2P suites as well as a number of best-of-breed applications;
The importance of both the supplier and internal J&J employee experience;
The importance of digital supplier collaboration and how the business case was developed.

17:30 - 19:00 | Networking Drinks

Join us for networking drinks following the event.

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